ku9s Privacy Policy

01 Who We Are

ku9s is an online gaming platform operated at ku9s.org, serving players in Bangladesh. When this Privacy Policy refers to "ku9s", "we", "us", or "our", it means the operator of the ku9s platform.

We act as the data controller for all personal information collected through the ku9s website and mobile application. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe.

If you have any questions about how we handle your data, you can reach us at [email protected]. We take privacy questions seriously and will respond to all enquiries promptly.

02 Data We Collect

We collect personal data in three main ways: information you give us directly, information generated by your use of the platform, and information received from payment providers. Here is a breakdown of each category:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is specifically required for responsible gaming purposes and you have given explicit consent.

03 How We Use Your Data

Every piece of data we collect has a specific purpose. We do not process your personal information for any reason not listed here. The main ways we use your data are:

• To create and manage your ku9s account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, or Rocket, and to maintain accurate transaction records.
• To provide customer support and respond to your enquiries or complaints.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To monitor gameplay patterns and identify signs of problem gambling, in line with our responsible gaming obligations.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional communications about ku9s offers and new games, where you have opted in to receive them.
• To improve the platform by analysing aggregated, anonymised usage data.
• To comply with applicable legal and regulatory obligations.

04 Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. Depending on the purpose, we rely on one or more of the following legal grounds:

• Contract performance: Processing your data is necessary to provide the ku9s service you have signed up for, including account management and payment processing.
• Legal obligation: We are required by law to verify your identity, maintain transaction records, and report certain activities to relevant authorities.
• Legitimate interests: We process certain data to protect the platform from fraud, improve our services, and ensure the security of all users. We always balance our interests against your privacy rights.
• Consent: Where we rely on your consent — for example, to send marketing messages — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

ku9s does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: We may share identity documents with third-party verification providers to confirm your age and identity as required by our compliance obligations.
• Fraud prevention services: We may share data with fraud detection providers to protect the platform and all users from financial crime.
• Legal authorities: We will disclose personal data to law enforcement or regulatory bodies when required to do so by applicable law, court order, or regulatory direction.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.

06 Cookies and Tracking

ku9s uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised. You can opt out via your browser settings.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to set them every time you visit.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the ku9s platform. Most browsers allow you to view, manage, and delete cookies from the settings or preferences menu.

07 Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are as follows:

• Account and identity data is retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records are retained for 7 years to comply with financial record-keeping requirements.
• Support communications are retained for 2 years after the conversation is closed.
• Technical and usage data collected via cookies is retained for up to 13 months.
• Marketing consent records are retained for as long as you remain opted in, plus 1 year after opt-out.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Your Privacy Rights

You have a number of rights over your personal data. We take these rights seriously and will respond to all requests within a reasonable timeframe. Here is what you can ask us to do:

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before processing your request. We will not charge a fee for reasonable requests.

09 Children's Privacy

ku9s is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.

If we discover that we have inadvertently collected data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on ku9s, please contact us at [email protected] so we can investigate and take action promptly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. For more information on protecting young people from gambling harm, please visit our Responsible Gaming page.

10 Security Measures

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure:

• All data in transit is encrypted using TLS 1.2 or higher.
• Passwords are stored using strong one-way hashing algorithms. We never store passwords in plain text.
• Access to personal data within ku9s is restricted to staff who need it to perform their job functions, and is controlled via role-based access permissions.
• Our systems are monitored continuously for suspicious activity and potential intrusions.
• We conduct regular security reviews and vulnerability assessments of our platform infrastructure.
• Staff who handle personal data receive regular training on data protection and security best practices.

While we take every reasonable precaution, no system is completely immune to security risks. We encourage you to use a strong, unique password for your ku9s account and to enable any additional security features available in your account settings.

11 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting a notice on the ku9s platform or by sending a message to your registered contact details before the changes take effect.

The date at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically so you are always aware of how we handle your personal data. Your continued use of ku9s after an updated policy has come into effect constitutes your acceptance of the changes.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku9s handles your personal data, please get in touch with us. We are committed to resolving privacy concerns fairly and promptly.

• Email: [email protected]
• Support hours: 24/7, including public holidays
• Website: ku9s.org

For questions about your account data specifically, please log in and contact us through the in-platform support chat so we can verify your identity more efficiently. For general privacy enquiries, email is the best channel.

You can also find answers to common questions on our FAQ page, or read about your rights as a player in our Terms and Conditions.